We Are Here to Help

Have a question about an order, a product, or something else entirely? We would love to hear from you. At WESTSTARMERCANTILE, we believe that good communication is the foundation of a great shopping experience. Whether you are looking for advice on a purchase or need assistance with a recent order, our team is ready to lend a hand.

You can reach us by email at [email protected]. We do our best to reply to every message within 24 to 48 hours, Monday through Friday. So if you write to us over the weekend, please give us a little extra time to get back to you. We promise it will be worth the wait.

Prefer to send us something by mail? Our office is located at 4527 Market Street, Suite 210, Philadelphia, PA 19139. While we are primarily an online shop, we love knowing that our customers are nearby and part of the local community.

Our customer care team is available from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday. During those hours, we are actively checking emails and working through questions as quickly as we can. Outside of those times, feel free to send us a message anyway. We will pick it up first thing the next business day.

We are not a big corporation with automated phone trees. We are real people who care about getting things right for you. So do not hesitate to reach out. Whether it is a simple question or something more detailed, we are here to listen and help in any way we can. We look forward to hearing from you.